Terms and Conditions

Before an initial consultation the child’s parents/legal guardians will be asked to sign and return a copy of the full terms and conditions indicating that they have read, understood and agree to the terms and conditions.  The main points are as follows:

Appointments:

The timing and location of all appointments will be discussed and agreed with the child’s parent/legal guardian. Both parties will endeavour to keep to the appointment times.  

Cancellation by client – Before the date of appointment

If the client cancels an appointment before 5pm the day before the appointment, the session can be re-arranged at no cost.   

Cancellation by the client – On the day of the appointment

If the client cancels an appointment on the day of the appointment, then the bill-payer will be invoiced for half the session rate.   

Failure to attend – If the client fails to attend the appointment and does not attempt to cancel, then the bill payer will be invoiced for the full session rate. Failure to attend includes:  

• The therapist attends the client’s home for an appointment, but the client is not at home.

• The therapist attends the child’s school or nursery but they are absent and the therapist was not informed by the bill-payer.

Confidentiality and Data Protection

I am registered with the Information Commissioner’s Office (ICO) as a Data Protection Officer. All client details, case notes and correspondence will be stored securely and treated confidentially according to the Data Protection Act 1998.

When commissioned by educators any direct work with pupils can only be carried out when parental consent is obtained.

Sharing of information with other professionals can only occur once parental consent is obtained.   

PVG

I am a member of the Protecting of Vulnerable Groups Scheme regulated by Disclosure Scotland. Parents/legal guardians and Heads of Education can ask to see this certificate if necessary.  

Payment

All prices include travelling expense within a 15mile radius.  If travelling out with this distance, expenses will be charged at 0.45p per mile after this

Fees are payable on or before the day of attendance or at the beginning of block bookings.

Payment can be made in the following ways:

Cash – Payment by cash can only be accepted in person. A signed invoice indicating that payment has been received will be issued.   

Cheques – must be accompanied by a cheque guarantee card.   

Bank transfers – must use the invoice number as the reference for the payment.    

Failure to provide the requisite cheque guarantee or bank transfer reference number may make it impossible for your payment to be processed, resulting in the non-payment procedure being initiated. 

We have a no refund policy. If you commit to a block booking these cannot be refunded.